Check in any time! Whether you arrive in London in the middle of the night or early in the morning your apartment will be accessible. Some of our properties have a secure self-check-in facility for maximum convenience. How about our London City Apartments at Liverpool Street Station? Or take a look at our Lovat Lane Apartments at Monument offering luxury short stay accommodation in London for a week or a month! Please note that early morning check-ins will be guaranteed only when you book the apartment from the night before. Otherwise, check-in is only from 3 pm onwards.

Missing the personal touch? Just ask for our 24h meet & greet service! In this case, a dedicated member of our team will be personally greeting you on your day of arrival and show you around the apartment. This way you can ask us any questions you’d like to know right away and get a live demonstration of how certain appliances work. Please note however that you will have to carry your luggage yourself, even when there is no lift provided. It is entirely up to the courtesy of our team member to give you a hand but it is not per se included in our service.

Have you booked a serviced apartment before and you were a bit disappointed with what was provided to you? Yes? So were we! Milk, tea, sugar, and instant coffee is the bare minimum you should be able to expect when you book corporate accommodation.  However, we offer a lot more! Apart from the aforementioned, Urban Stay’s welcome basket also comprises of a bottle of water, a bottle of wine, cereal boxes, pasta, salt, pepper, washing capsules, and dishwasher tabs. In addition, benefit from a free British pay as you go SIM card, a range of London City maps, and more. Plush towels and complimentary toiletries are provided in your accommodation as well.

With more than 35 pages our welcome guides provide some of the most extensive information you will find in the serviced apartment industry. All appliances are explained in our ‘How to?’ section and we make sure you will feel like a true local by following our ‘insider guide’, including walking tours and a list of our favorite restaurants, pubs, attractions and more!

Like all apartments, there may be issues that arise and some of them are genuine emergencies. For those instances we have a 24-hour emergency line serviced 7 days a week to put your mind at ease. We consider genuine emergencies as having no water, no electricity, lost keys or lockout, flooding or fire. Any other issues are dealt with during normal office hours. Please clearly explain your problem/issue so that we can either solve it ourselves directly or send out a technician as soon as possible to fix it.

Health & Safety regulations are exceptionally strict in the UK. For example, you will never find a bathroom with a light switch as it will always be the outside wall. There are also no regular wall sockets at all inside bathrooms. You may, however, find a wall socket specific to shavers only. In addition, during your stay in one of our London apartments, you will also see that all power plugs are fused and wall sockets have security switches throughout.

Each of our apartments has a first-aid kit, a fire blanket, a torch, and audible smoke and carbon-monoxide detectors. Escape routes and fire assembly points are also indicated to guests. To maintain these standards all of our apartments are regularly checked by our experienced personnel to ensure they comply with health & safety regulations and are maintained in excellent condition. We are also members of the Association of Serviced Apartment Professionals (ASAP) which accredits serviced apartments

No hidden charges! All of our prices include all bills from water, electricity, council tax to TV licenses and the Internet. We also change light bulbs for you and perform necessary maintenance throughout your stay. On top of that all of our apartments will welcome you with the following:

We can offer you great discounts for extended stays and group bookings of up to 30% off!
As a corporate client, you may also take advantage of our preferred corporate rates which will be fixed for at least 12 months.
It’s also worth noting that after 28 days of a consecutive stay in the UK the VAT rate drops from 20% to only 4%.

We have access to an extensive industry network throughout London, the UK and even internationally. Whether you travel alone or as a group, on leisure or business, Urban Stay’s short let accommodation is ideal. We offer great rates for group accommodation and have dedicated pet-friendly apartments available in London and beyond. Most of our serviced apartments are bookable for short stays and extended stays, such as your UK relocation. Make an inquiry today and we’re happy to help you find the best available short stay accommodation in London and beyond for your budget and preferences.